FAQ's
FAQ's Can I design my tutu? TOP
Of course you can design you own tutu. You may customize your tutu order by choosing your colors, size and style. We have a huge assortment of colors bodices, shirts and tulle to match your outfit or event! http://www.princesspetals.net/category_69/Design-Your-Tutu.htm Caring for your tutu is easy! TOP
Fluff: Shae it up baby!
While the tutu is hanging, use fingers to rake tulle inward to outwards. Give a little shade and your good to go.
Kinks: Bent out of shape?
Spritz water on the tulle and rake fingers throught tulle, hang dry.
Static: Out of control tutu.
Run a fabric softener over tulle or spritz with a 50/50 mix of water and fabric softener.
Wear: With a smile!
Watch others simile too.
Clean: Oops Mommy, I spilt!
Spot clean or delicate cycle, hang dry.
Storage: Fun is done... for now.
Hang to preserve it's shape.
Tulle Ends are fraying.
When tutus are not well maintained they may begin to fray on the ends. Not to worry. Use fabric scissors to trim off a very small amount of tulle where the ends have begun to fray. How long will it take to get my order? TOP
Our standard shipping method is UPSP Priority mail. We do focus on giving you excellent service and getting your order out the door the same day it is received in our data base. Hoever, due to some of our orders being customized it may take up to 5 business days before you item ships.
If you are having an item sent to one of our retail locations it may take up to 7 business days to arrive.
You may expidite your delivery time. email us for cost details. What is your refund policy? TOP
Due to our product being in direct contact with skin and hair we only accept non-worn products. If product is defective upon arrival we will be happy to replace it once we receive the returned product in its received condition. We are not responsible for retun postage.
We will not accept exchanges or returns for product that smells of anything such as smoke, animals or similar.
In the case that you are making a retun to one of our retail locations you must have your receipt. No exchanges or refunds will be given with out proof of purchase. Who are the models on your site? TOP
We love to use our customers as our models. If you email us a picture of your cutie wearing Princess Petals we will give you 15% off your next online or in store purchase.
We also email those who have subscribed to our email list and invite those who are intersted to participate in our photo shoots. Join our email list today! Name, email address and phone number please. |
